Privacy declaration

Here you will find the privacy statement of Visa Support Services. This describes how your personal data that is collected is processed and for what purposes your data is stored by Visa Support Services.

The privacy statement will sometimes be adapted by, for example, legislative changes. It is therefore recommended to periodically consult the statement.

There are situations in which your data is collected by Visa Support Services. It is therefore good that you know what is being done and how you can indicate your wishes regarding your data. This statement is about this.

If you are uncomfortable about the use of your data, please contact us!

Visa Support Services
Part of: Belgian Office Support Services bvba
Zoomlaan 17/75 Avenue de l’Orée
B-1000 Brussels

Purpose of data

Personal information is collected by Visa Support Services for a number of purposes. These are explained below.

1. Sending of newsletters & press releases

Visa Support Services sends out newsletters and press releases via e-mail. These newsletters and press releases are on the one hand commercial and on the other hand focused on knowledge sharing. Your first name and e-mail address will be collected via the appropriate form on theVisa Support Services website. In addition, you can be asked verbally or textually to sign up.

2. Contact us

Your data will be collected when you contact Visa Support Services via the website. However, in this you will only be asked for the necessary information enabling to offer a proposal or a service, such as your name, company name, e-mail address, telephone number and project description.

3. Analytics

The website of Visa Support Services collects your data to improve the website. This is done with Google Analytics. This information is anonymous and is therefore not bound to your personal data. Think of information such as the duration of your website visit or the pages you visit a lot.
All data will only be processed with your permission or to execute the agreements that are agreed upon, or because processing is necessary to bring you in contact with potential customers and/or contractors.


The data received and processed by Visa Support Services will be managed through:

1. Mailchimp

The newsletters and press releases will be send through Mailchimp. The moment you sign up for the newsletter or for receiving press releases, your e-mail address and first name will automatically be saved in the appropriate list within Mailchimp.

2. Hosting

The e-mail of Visa Support Services is hosted by When you contact us via the forms or via e-mail, those e-mails will be stored on the servers of

3. Backups

The website and back-ups of the website are host by Data that you leave on the website of Visa Support Services are stored on the servers of

Storage period

Your data will be stored by Visa Support Services for a longer period of time, but never longer than is necessary for carrying out activities, unless we have to keep your data for longer because of a statutory regulation.

1. Sending newsletters and press releases

Your e-mail address and first name are stored in Mailchimp. The storage of your data is for an indefinite period of time. You can unsubscribe whenever you want via the link at the bottom of the newsletters or by sending an email to

2. Getting in touch

The moment you contact Visa Support Services via email, the data you send, such as your name, company name, and e-mail address, will be stored on the mail server. Those e-mails will be saved up to a maximum of two years.

3. Analytics

The data that Analytics collects on the website is anonymous, so it is not linked to your name, company or e-mail address. This data is stored indefinitely within Google Analytics.

4. Security

No physical copies of your personal data will be made. Your data is only managed in the aforementioned systems and software.
The personal data that is managed by Visa Support Services or by the aforementioned third parties can only be accessed via top-level software and protected by a password and where possible with two-step verification.
With this two-step verification, a code is generated from the software and sent to Visa Support Services. This code must be used during the login process.

The devices that open your data are each also locked with a password. The number of devices that have access to your data is limited to only the necessary devices.
In addition, your visit to our website is secured by an SSL certificate. This means that your connection to the Visa Support Services website is private. You can recognize this protection by the green lock for the url.

In addition, the Visa Support Services domain has been signed with DNSSEC. This is an extra tool that makes the ‘signposting’ of the website safer and more familiar.

Your rights

1. Right of inspection

You have the right to request your data at all times that are recorded and saved at Visa Support Services. You can do this by sending an e-mail or by calling Visa Support Services. You will then receive an overview of your data.

2. Right of rectification

Is your data not correct? Or have your details changed? You have the right to have this rectified by Visa Support Services. You can adjust your data about the newsletter via the appropriate url at the bottom of each email.

4. Right of transferal

If you need to transfer your data that is stored at Visa Support Services to another company, then you have the right to take it with you. Visa Support Services must transfer all your data to the other party.

5. Right to delete your data

Do you no longer want your data recorded with Visa Support Services? Then you have the right to have your data deleted.

6. Right to submit a complaint

You have the right to file a complaint with the Belgian Data Protection Authority if you feel that Visa Support Services does not handle your data correctly.

7. Right to stop data use (objection)

Do not you want Visa Support Services to use your data? Then you have the right to stop us using your personal data.
The use of these rights can be done via by sending a copy of the ID-proof whereby the passport photo, the numbers at the bottom of the passport, ID-proof number and BSN are made illegible. The aim is to respond within a week.


Visa Support Services processes personal data on the basis of a legitimate interest, namely a commercial interest. Think of offering services or products from clients of Visa Support Services via e-mail.
The data that is mandatory to deliver is the minimum required data for the provision of the services or products. For example, your e-mail address is required to be able to send the newsletters and press releases. If this mandatory information is not supplied, Visa Support Services can not offer the relevant service.
If it is necessary to share information that you have shared with Visa Support Services with others than the parties mentioned above (for example, to offer a service), your permission will first be requested.

Visa Support Services reserves the right to disclose the information when this is required by law or if Visa Support Services deems this justified to comply with a legal request / process or to protect the rights, property or safety of Visa Support Services. In doing so, we always try to respect your right to privacy as much as possible.

Do you still have questions? Feel free to contact us via the contact details below.

Visa Support Services
Part of: Belgian Office Support Services bvba
Zoomlaan 17/75 Avenue de l’Orée
B-1000 Brussels